Woopra

This is a customer analytics tool that helps users to understand the behavior of customers in a better manner across several touch points and multiple devices, including help desk, email, live chat, both on the mobile app as well as your website. Woopra used this info in building compressive profiles for each user, syncing data from several sources, continuously tracking activities on mobile and web, and updating profiles automatically in real time. The service will also create customer segments that update automatically as the behavior of users keeps on changing.

With the profile and customer segments of Woopra, you can generate data-generated analytics for creating retention reports, custom reports, and funnel reports. You may also develop custom live dashboards on the basis of the core KPIs. Woopra can integrate with several third-party applications so that you can use the provided data in automating triggered actions in the other app like displaying a piece of content or prioritizing a help ticker. This software also sends real-time notifications to your mobile app or desktop when clients perform important actions.

Woopra Benefits

Efficiency: Woopra is a software that augments web analytics by consolidating and capturing traffic across all the digital touch-points to offer an exclusive customer view. This helps companies to better monitor and understand the whole customer journey without narrowing its focus to the evaluation ‘antiquated’ phase in the journey of the buyer. Woopra helps users to answer all the questions that you may have on the entire segment or one customer with a click of the button. It interprets your data heaps and translates them in useful insights of human beings and their behavior.

All-Inclusive: This tool assists businesses in creating a complete profile for all users. Therefore, an organization can synchronize their client information and monitor customer activities from all the touch points such as live chat, help desk, email, mobile apps, and websites.

Supports Multiple Devices: Apart from the abstraction analytics complexity, AppConnect allows data gathering across all the support, social, marketing automation, mobile, and CRM tools. The layer drives away the burden of extra development and the intergradation efforts and also eases the orchestration of your marketing campaigns. It allows the user to speed up the interaction of cycles and deliver both the right content through the correct channel at the right time.

Completeness: The tool achieves completeness overall touch points and this gives you an ability of understanding customer behavior, removing the guesswork, and the transformation of opinion-driven strategies in data-driven ones.